About Us

What We Are:

We are Manufacturers’ Representatives.

We serve operators, managers, engineers and contractors in the municipal and industrial water and wastewater treatment markets, and we represent top-quality manufacturers of treatment, transfer and control equipment.

Our goal is plain:  To build repeat customers and ensure the success of all parties involved in a project by supplying unparalleled support before, during and after the sale.

Our objective is simple:  To work in support of consulting engineers, owners, operators and contractors to get our manufacturers’ products incorporated into municipal and industrial water and wastewater treatment and transfer projects so that all may enjoy the benefits of successfully designed and constructed projects.

A Little History

isiWEST was founded in March of 2009 by Marc Hatfield and Newton White as a subsidiary of Instrument & Supply, Inc. (ISI), of Hot Springs, AR, which is a 35 year old company that has grown into one of the most reliable regional manufacturers’ representative firms in the business. In September of 2009, Frank Henderson, PE, came to isiWEST from the Tennessee office of ISI and soon joined Hatfield as a partner, V.P. and shareholder. Since 2009, our staff has grown to nine people including two licensed Professional Engineers, inside and outside sales personnel, full time Field Service Technicians, administrative support, and project management, all with emphasis on providing great customer service.

We have the Equipment, Experience and Expertise to truly add value to municipal and industrial water and wastewater projects by assisting in correct equipment selection and proper product application of systems for treatment, transfer and control.

Photo by Ashley Waldron Photography